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Frequently Asked Questions
Q. Is it safe for me to buy using my credit card on the bestcustomties.com site?
Absolutely. Our website uses Secure Sockets Layer (SSL) technology to encrypt your personal information when you place your order. This means that your order cannot be read as it travels over the Internet, so your name, address, and credit card information are secure.
 
Q. Will you sell my personal information?
No. We never share personal information with other companies.
 
Q. Are your neckties stain resistant?
Yes.
 
Q. How wide are your ties?
Giorgenti neckties are around 3 ĺ inches wide at their widest spot, depending on which ties you choose and are consistent with current trends. If you need an exact measurement, call us or email us and we will let you know.
 
Q. What length are your ties?
The length of all Giorgenti Regular ties is about 58 inches. This is the standard necktie length available at most stores and fits most people less than 6'2''.
 
Q. How long are your Extra Length ties?
Giorgenti Extra Length ties are about 62 inches and fit men 6'2" or taller. If you have a big neck, regardless of your height, we recommend long ties as well. As a rule of thumb, your tie should hang one inch below your waistline. If yours are shorter, we recommend you order Extra Length.
 
Q. How long will it take for my ties to be shipped and how much will it cost?
We provide different shipping methods to meet your delivery needs. Please see the rates below.
 
Standard Shipping   Express Shipping   DHL 3 Days delivery  
(Takes 4-7 days) (Takes 1-2 days) (Takes 3 days)
 1 tie    $5.00
 2 ties  $6.50
 3 ties  $7.00
 4 ties  $8.00
 5 ties  $9.00
 6 ties  $10.00
 7-12 ties  $15.00
 1 tie   $17.00
 2 ties $17.00
 3 ties $17.00
 4 ties $20.00
 5 ties $25.00
 6 ties $25.00
 7-12 ties $35.00
 1 tie  $9.00
 2 ties $9.50
 3 ties $10.00
 4 ties $10.50
 5 ties $11.00
 6 ties $11.50
 7-12 ties $15.00
 
Q. What is your return policy and do you offer a guarantee?
Giorgenti offers a 100% satisfaction guarantee or your money back. Simply return any unworn tie or ties do not meet your expectations for refund, exchange or store credit. The original shipping charges are not refundable.
 
Q. How can I check my order status?
Check order status 24/7 on our website. Click here to login.
 
Q. Do you offer gift cards?
Yes we do! Please see our gift card page for more information.
 
Q. How can I order Giorgenti custom shirts and pants to complete my outfit?
Well, we are glad you asked! Please visit our sister sites www.bestcustomshirt.com and www.bestcustompants.com for more information.
 
Q. Can I receive printed materials about the conference?
All website information is printable directly from this website.
 
Q. What if Iím having problems with the online buying process?
If your problems are technical in nature (your browser is reporting errors or pages are failing to load correctly), please first try quitting and relaunching your browser, and/or restarting your computer. If it still doesnít work, consider buying by phone. Call 1-800-815-4784.
 
Q. How can I contact you?
If you have questions that are not answered here, please feel free to contact us.
 
By Phone:Customer Service: 1-800-815-4784
By Fax:1-800-884-3010
By E-Mail:Info@BestCustomTies.com
Check order status:24/7 on our website. Click here to log in.
By Mail:

BestCustomTies.com
1230 Avenue of Americas
Rockefeller Center
7th Floor #241
New York, NY 10020

Visits are By Appointment Only

 
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